Redefining Service Excellence

In Field Service Management

24 - 25 Sep 2024

Millennium Airport Hotel, Dubai

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ABOUT THE FORUM

The field service management industry is evolving rapidly worldwide, driven by technological advancements and a focus on operational efficiency. In the MENA region, the industry is experiencing significant growth, with increasing adoption of digital solutions to enhance service delivery, optimise resources, and improve customer satisfaction in various sectors.

Living in a digitally driven world has increased customer expectations. Customers know what’s possible and expect unblemished service quality every single time. While technology raises expectations, it can also enable field service providers to meet them. The field service market is positioned to grow based on evolving customer expectations, a need for modernisation across workforce management in the SME ecosystem and operational excellence driven by critical innovations for industries which are leveraging technology to support customer retention and turn arounds.

Join us at the MENA FSM Transformation Forum, where industry leaders and innovators come together to explore the future of field service management in the MENA region. This event will feature insightful keynote speeches, interactive workshops, and networking opportunities designed to enhance operational efficiency, customer satisfaction, and technological integration in field service. Attendees will gain valuable insights into the latest trends, strategies, and best practices for optimising field service operations. Whether you’re looking to innovate, collaborate, or lead in the field service sector, this summit is the premier platform to elevate your business and connect with key industry players.

Event in Numbers

wHO ATTENDS

  • Field Service
  • Digital Service
  • Operations & Field Operations
  • Service Technology
  • Aftermarket & Field Support
  • Data & Analytics
  • Service Management & Delivery
  • IOT
  • Customer Service
  • Transformation
  • Customer Experience
  • Maintenance & Repairs
  • Customer Success
  • Asset Management
  • Customer Support
  • Works & Engineering
  • Human Resources
  • Supply Chain

TARGET INDUSTRIES

TOPICS

Boosting Field Service Management & Performance with AI

Transforming and Regulating Field Services Operations to Boost Productivity & Profitability

Achieving Scalability with Cloud-Based FSM

The Impact of Mobility Functions to Drive Business Resilience & Succeed with a Workforce in Flux

Intelligent Scheduling, Improving Customer Satisfaction & Enhancing Operational Efficiency
Manoeuvring Evolving Customer Expectations in Field Service Management
Driving Operational Excellence & Service Delivery

Smart Asset Management: A Critical Imperative for an Ever-Evolving Field Service Industry

Transform Your FSM Experience with Customer Self-Service

Supporting Association

Platinum Partner

Gold Partner

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MEDIA PARTNER

FSM Series

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