3rd edition

Redefining Service Excellence
In Field Service Management

13 May 2025 | Dubai

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Past Speakers

Past Partners

Testimonials

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“The FSM event exceeded my expectations! The networking opportunities with industry leaders, combined with cutting-edge workshops, helped me discover new strategies to enhance customer satisfaction and streamline our service operations.”

Dr Adel Emam
Chief Operations and Supply Chain Officer-MENA, JBS
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“Thank you for the insightful industry update during the impressive event organized by Consumex. It was fascinating to learn about new trends, updates on sustainability, and the future outlook. We also appreciate the government’s initiative, empowering us to gain deeper knowledge related to sustainability. We are committed to educating our colleagues on the benefits of sustainability and how it positively impacts the environment.”

Muhammad Sohaib Shah
Head of Facilities, Galadari Facility Management
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“Participating in the MENA FSM Transformation Forum was a fantastic opportunity for exposure, where I had the chance to meet industry leaders and exchange insights on important topics like operational efficiency and digital transformation. The discussions were engaging, and it was an honor to contribute to the broader conversation on the future of field service management in the region.”

Ezzeddine Jradi
Head of Business Excellence and Sustainability, Emicool
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“I believe that the inaugural FSM Transformation Forum has all the building blocks in place to become an annual event. Although we are not in the core business of FSM, the presentations, panel conversations and interactions have given us – as an OEM – valuable insights into the newest trends in the field as well as new ideas on how we can improve our internal customer support organization. We look forward to being a part of this growth journey!”

Kris Meuleman
Uptime & Service Sales Director, UD Trucks Middle East, East and North Africa
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“I found the MENA FSM conference to be well planned and executed. I was also impressed by the knowledgeability of the panellists and the moderators and the overall topics presented by the various speakers”

Harald Schmit
Executive Vice-President, Field Services, ACWAPower
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“The FSM event in Dubai was truly a remarkable experience. The opportunity to engage with industry leaders, share knowledge, and exchange innovative ideas made it an enriching platform for all participants. The diverse networking sessions were incredibly valuable, allowing us to build connections and explore potential partnerships that align with our vision of delivering exceptional field service management solutions. A special thanks to Consumex for their flawless organization and for curating such a well-structured event. The attention to detail and the quality of sessions truly stood out.”

Bhaskar Pilla
Chief Product Officer, Saartha

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