2nd Edition
FSM Transformation Forum - IndiaRedefining Service Excellence in Field Service Management
Date : 13 February 2025
Location : Mumbai, India
Forum Overview
The field service management industry is evolving rapidly worldwide, driven by technological advancements and a focus on operational efficiency. In India, the industry is experiencing significant growth, marked by the increasing adoption of digital solutions to enhance service delivery, optimize resources, and improve customer satisfaction across various sectors.
Key trends in India include the rising use of cloud-based solutions and mobile technologies, which enable real-time tracking, better resource allocation, and enhanced customer satisfaction. Indian companies are increasingly investing in these technologies to optimize workflows, reduce costs, and improve service delivery. Additionally, the market is witnessing a shift toward automated scheduling, dispatching, and route optimization, which are critical for efficiently managing large and dispersed field teams.
The demand for FSM solutions is being fueled by the country’s ongoing digital transformation, the expansion of mobile networks, and the need for better management of field operations. Living in a digitally driven world has increased customer expectations; customers know what’s possible and expect unblemished service quality every single time. The field service market is positioned to grow based on evolving customer expectations, the need for modernization across workforce management in the SME ecosystem, and operational excellence driven by critical innovations. Industries are leveraging technology to support customer retention and turnaround efforts. Join us at the FSM Transformation Forum, where industry leaders and innovators come together to explore the future of field service management in various sectors.
1st Edition Partners
Forum Objectives
- Enable field service leaders to alleviate the lack of robust and timely communications, due to the dispersed nature of field operations. Drive and showcase synergies which will facilitate enterprise-wide efficiency service delivery and enhanced customer satisfaction
- Enable field service leaders to alleviate the lack of robust and timely communications, due to the dispersed nature of field operations. Drive and showcase synergies which will facilitate enterprise-wide efficiency service delivery and enhanced customer satisfaction
- Identify innovative technology solutions to reshape how field services are performed,reported and managed in various sectors in India.
- Enable India’s field service management industry to consolidate and streamline technology for real-time collaboration between field service agents and their office counterparts, thus strategising to avoid pitfalls of the field service industry
- Discuss and benchmark solutions to combat field service management challenges which can range from matters of administrative upkeep to on-the-job safety concerns
Testimonials
“The FSM event in Dubai was truly a remarkable experience. The opportunity to engage with industry leaders, share knowledge, and exchange innovative ideas made it an enriching platform for all participants. The diverse networking sessions were incredibly valuable, allowing us to build connections and explore potential partnerships that align with our vision of delivering exceptional field service management solutions. A special thanks to Consumex for their flawless organization and for curating such a well-structured event. The attention to detail and the quality of sessions truly stood out.”
“I found the MENA FSM conference to be well planned and executed. I was also impressed by the knowledgeability of the panellists and the moderators and the overall topics presented by the various speakers”
“I believe that the inaugural FSM Transformation Forum has all the building blocks in place to become an annual event. Although we are not in the core business of FSM, the presentations, panel conversations and interactions have given us – as an OEM – valuable insights into the newest trends in the field as well as new ideas on how we can improve our internal customer support organization. We look forward to being a part of this growth journey!”
“Participating in the MENA FSM Transformation Forum was a fantastic opportunity for exposure, where I had the chance to meet industry leaders and exchange insights on important topics like operational efficiency and digital transformation. The discussions were engaging, and it was an honor to contribute to the broader conversation on the future of field service management in the region.”
“Thank you for the insightful industry update during the impressive event organized by Consumex. It was fascinating to learn about new trends, updates on sustainability, and the future outlook. We also appreciate the government’s initiative, empowering us to gain deeper knowledge related to sustainability. We are committed to educating our colleagues on the benefits of sustainability and how it positively impacts the environment.”
“The FSM event exceeded my expectations! The networking opportunities with industry leaders, combined with cutting-edge workshops, helped me discover new strategies to enhance customer satisfaction and streamline our service operations.”
Forum Features
Conference
Solution showcase
Icebreaker
Networking
Dedicated meetings
Why Attend FSM Transformation Forum?
Connect with service excellence industry leaders, peers, and potential business
partners
Gain access to the latest trends, best practices, and innovations shaping the field
service management landscape.
operational efficiency and customer satisfaction.
Discover cutting-edge technologies and solutions that can revolutionise your field
service operations and enhance service delivery.
Participate in interactive sessions designed to provide practical skills and actionable
insights.
Understand the specific challenges and opportunities in the field service industry in
line with specific industry sectors
Equip your organisation with the knowledge and tools to stay ahead of competitors in
the rapidly evolving field service sector and explore effective solutions.
Participating Sectors
Manufacturing
Healthcare and Life Sciences
Telecom
BFSI
Transportation and Logistics
Energy and Utilities
HVAC
Oil & Gas
Retail
Government & Municipalities
Facilities Management
Construction & Real Estate
Photo & Video Galleries
A glimpse into the highlights of our past edition showcases the remarkable
moments and key achievements that have defined our event’s success.